Technical Support Options

ProVUE Software is designed to be easy to set up and use. However, if you do find that you need assistance help is only a click or two away.
 

Panorama QNA Email Discussion Group (click each bar to expand topics)

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To interact online with Panorama's technical staff and hundreds of other Panorama users, check out the Panorama QNA (questions and answers) community discussion forum. It's a great place to share ideas and find solutions to problems. Or just lurk in the background and pick up valuable tips and tricks. This forum is monitored by everyone at ProVUE, including the programmers and even the company president! Click here to see the most recent discussion topics.
 

PDF Documentation

When you have a question the first place to look is Panorama's extensive documentation. The documentation is supplied in PDF format that you can view on screen or print out and read offline. (PDF documentation can be downloaded with Panorama or as downloaded individually as needed. Paper versions of some Panorama documentation is also available for purchase.)

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Help & Documentation Wizard

If you've installed the deluxe download of Panorama 5.0 or 5.5 you can access the PDF documentation from from the Documentation submenu of the Wizard menu. Panorama 5.5 includes a new Help & Documentation wizard (also available by choosing Help from the Panorama menu) that provides easy access to all of Panorama's learning and reference tools, including PDF files, Programming Reference wizard, Screencasts, Formula wizard and FAQ pages.

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This wizard also includes a Download Manager that allows you to download PDF documentation at any time, even if you did not download it when you installed Panorama. Simply choose Download Manager from the PDF menu and then choose the PDF files you want to download.

Programming Reference Wizard

If you are doing programming work with Panorama, don't forget the Programming Reference in the Wizard menu. (You can also access this wizard by pressing Control-R). This wizard gives you instant, searchable access to all of the functions and statements available in Panorama.

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Frequently Asked Questions

The Panorama FAQ and Panorama Enterprise FAQ pages contains dozens of commonly asked questions, including installation and activation questions, cross platform issues, and general troubleshooting. You may find the answer to your question there without having to check further.

Contacting a Support Technician

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If you need to consult with a member of the ProVUE Development technical support team you can submit your request by filling out a Help Request Form. A technician will contact you through our online support system. (Note: The technical support staff cannot be contacted directly by telephone. All initial contacts must be through the Help Request Form.)